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Legal notices and general conditions of sale


ACUITIS is a simplified joint stock company, with a share capital of 1,510,000 euros, whose registered office is located at 7 rue de Madrid 75008 Paris , France and registered with the Paris Trade and Companies Register under number 517 780 870, whose intra-community VAT number is FR45517780870, and registered in the National File of Health Professionals (FNPS) under number 752612812 with the Caisse Primaire d'Assurance Maladie.

Director of publication: Jonathan Abittan

Customer service number: 450 400 0133

The site is hosted on COSIUM servers.

ACUITIS is the publisher and operator of the websites,, and (hereinafter referred to as the “Site” or the “Sites”) whose object is the sale or presentation of optical products. This activity is exercised in the strict application of the regulatory framework of the profession of optician-lunetier. As such, ACUITIS has a team of qualified Quebec opticians. This team can be reached by email and by phone at 450 400 0133, from 10 a.m. to 6 p.m., Monday to Friday. ACUITIS also has a network of Maisons in France, Luxembourg, Switzerland, England, Italy and Canada.


These general conditions define the conditions of use of the Sites and the conditions of purchase of products and services by an Internet user on them. Any creation of an account and/or order on the Site constitutes express and unreserved acceptance of these general conditions, without however this acceptance being conditioned by a handwritten signature on the part of the Customer. When ordering, the Customer declares to have read these general conditions and accepted the rights and obligations relating thereto.


We check that our glasses fitted with corrective lenses and our sunglasses comply with CE standards.


ACUITIS will make its best efforts to ensure that the photographic representation of the products or services on the Site is as faithful as possible to the products or services themselves. However, the range of products presented online is limited. It is also possible that the Customer's perception of the photographic representation of the products or services does not correspond exactly to the product or service itself. The Customer has the possibility of going to one of the ACUITIS Maisons to try the products.


1 year frame warranty :

Acuitis will repair or replace your frame if it has a manufacturing defect, free of charge during the first year following the invoice date. In the event of accidental breakage, Acuitis will replace your frame or the broken part with a 50% deductible during the first two years following the invoice date.

1 year Ophthalmic lens warranty:

Acuitis will replace your ophthalmic lenses if they show a processing or manufacturing defect during the first year following the invoice date. In the event of accidental breakage or scratches, Acuitis will replace the lenses with a 50% deductible during the first year following the invoice date.

Fit Guarantee (90 days) :

During the 90 days following the invoice date, the "progressive" lenses in the list below can be exchanged if you experience any discomfort resulting from the adaptation to the prescription issued by our optometrists. In the event of a product change, no credit will be given for lenses of lower value. The customer will have to pay the difference for the purchase of glasses of higher value.

Acuitis Plus -Grand Acuitis -Grand Acuitis Individualis-Vx Confort 3.0- Vx E series-Varilux X series

For "single vision" and "progressive" lenses not on this list Acuitis will replace lenses with a deductible of 50%

Fit Guarantee:

Acuitis will adjust and clean your glasses free of charge for as long as you own them.

Refund Policy:

At Acuitis, we will be committed to quality by ensuring that the products prescribed to correct your vision are specifically designed to meet your personal needs, within parameters that are unique. We are therefore unable to offer refunds once partial or full payment has been received.  


ACUITIS collects personal data relating to any person consulting or using the Sites, or to the recipient of an order. This collection of data is therefore carried out in particular:

  • When a person subscribes to the Site's newsletter,
  • When a person creates an account on the Site,
  • When a person contacts the Site's Customer Service,
  • When a person browses the Site.

The data collected is intended for the use of ACUITIS. They are necessary for the processing and management of orders and more generally for commercial relations between ACUITIS and any person consulting or using the site.

By registering on the Site, a person can be informed of ACUITIS offers, in the form of newsletters, event emails or emails of personalized offers of products and services provided by ACUITIS. If a registered person no longer wishes to receive these offers, they can inform ACUITIS at any time by post or e-mail (contact details indicated in the "Contact" section of the Sites) or via the unsubscribe link contained in each of the emails sent. by ACUITIS to the email address provided during registration.

ACUITIS is responsible for processing this data. They may be sent to the companies and subcontractors that ACUITIS calls on as part of the services it offers or under the conditions indicated when collecting data on the Sites.

The processing of personal data implemented by ACUITIS via the Sites has been notified to the CNIL ( under No. 1905125.

In accordance with the "Informatique & Libertés" law of January 6, 1978 as amended, you have the right to access, rectify, modify and delete data concerning you, which can be exercised by writing to ( the e-mail must include the following subject: I wish to modify/cancel my ACUITIS account, using the contact form on the Site).

ACUITIS does not sell, market or rent personal data concerning its customers to entities outside the group to which it belongs.

The Customer accepts the retention for 5 years of his personal visual correction data. These will under no circumstances be transferred or disclosed to third parties, except in the form of aggregated and non-personal statistics.


Certain technical information may be collected when the Customer browses the Sites, such as the version of the Customer's browser (Chrome, Firefox, Safari, Opera, Internet Explorer, Edge, etc.), the type of operating system used ( Linux, Windows 10, Mac Os, etc.) and the IP (Internet Protocol) address of the computer used, in order to adapt the presentation and ergonomics of the Sites to the technical specificities of the Customer's terminal.

A cookie is a file that ACUITIS may save on the hard drive of the Customer's terminal via its Internet browser when the Customer uses the Sites, subject to its agreement or unless it opposes it. Only the issuer of a cookie is likely to read or modify the information contained therein.

ACUITIS uses cookies, intended to store information identifying Customers during the consultation of the Site in order to facilitate the browsing experience on the latter, subject to the choices that the Customer has expressed concerning cookies and which he may modify at any time. moment. In particular, the Customer has the possibility of opposing the recording of these cookies by modifying the options of his Internet browsing software. On this point, see the advice on modifying these options according to the browser used, accessible on the page of the website of the National Commission for Computing and Liberties:

The cookies issued on the Site allow:

  • To adapt the presentation of the Sites to the display preferences of the Customer's terminal (language used, display resolution, operating system used, etc.) when using the Sites, depending on the hardware and software for viewing or reading that his terminal has,
  • To establish statistics and measurements of visits and use of the various elements making up the Sites (headings and content visited, routes, etc.), allowing ACUITIS to improve the interest and ergonomics of the Site,
  • To memorize information relating to a form that the Customer has completed when using the Site (registration or access to his account),

The cookies issued on the Sites are session cookies (whose duration is limited to the time of a connection to the Sites) and persistent cookies (whose duration, however limited, is greater than the duration of a connection).

Session cookies are only active during the Customer's visit and are deleted when he/she closes his/her browser. Persistent cookies remain stored on the hard drive of the Customer's terminal once his browser is closed, until he/she or his browser software purges them after a certain period or at any time.

When a Customer browses the Sites, cookies from third-party companies may be placed on the latter's computer, unless he has objected by configuring the parameters of his navigation software under the conditions described in the paragraph above. -below. The purpose of these cookies is to identify the products consulted on the Sites and to collect browsing data in order to personalize the advertising offer that could be presented to the Customer outside the Sites. As part of this type of advertising partnership, each Site may be required to transmit to the partner anonymous browsing data concerning the products consulted by the Customer when browsing the Sites.

Several possibilities are offered to the Customer to manage cookies. Any configuration that the Customer may undertake will be likely to modify his browsing on the Internet and his conditions of access to certain services requiring the use of cookies.

The Customer can configure his navigation software so that cookies are saved in his terminal or, on the contrary, rejected, either systematically or according to their issuer. The Customer can also configure his browser software so that the acceptance or refusal of cookies is offered to him from time to time, before a cookie is likely to be saved on his terminal.

ACUITIS notably uses technical cookies necessary for the proper functioning of the Sites. If the Customer refuses the registration of cookies in his terminal, or if he/she deletes those which are registered there, the Customer will no longer be able to benefit from a certain number of functionalities which are nevertheless necessary to navigate in certain areas of the Sites. . Where applicable, ACUITIS declines all responsibility for the consequences linked to the degraded operation of the Sites resulting from the impossibility for ACUITIS to record or consult the cookies necessary for their operation and which the Customer would have refused or deleted.


These General Conditions of Use in French will be executed and interpreted in accordance with Canadian law.

In the event of a dispute, the Customer shall first contact ACUITIS to obtain an amicable solution. In accordance with Article L 133-4 of the Consumer Code, in the event of a dispute, the consumer may resort to a conventional mediation procedure or any other alternative method of dispute resolution.

The search for an amicable solution does not interrupt the duration of the contractual guarantee or the deadlines for acting as guarantee.

Otherwise, the French courts will have sole jurisdiction.

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